Server Support Managed IT

With more and more companies including work from home positions, server security is more important than ever. To protect against cyber attack, WFH positions should use wi-fi protected by password, and a VPN connection or cloud data login using MFA. St. Louis Managed IT has worked with companies to implement best practices for their internal and WFH staff.

A server that's for your business alone and not shared is called a Dedicated Server. A dedicated server can be designated for just one purpose like file sharing or as a domain controller. A dedicated server can be virtual, physically onsite, or at a data center. The server or host can provide virtualization to our clients. Virtualization is becoming increasingly prevalent in modern businesses as it makes data recovery quick and easy. St. Louis Managed IT's team is well versed in both physical and virtual servers.

Cloud-Based or web servers are also an option for businesses. They allow you and your team to connect from anywhere with a private wi-fi connection. Common web servers are Microsoft Azure and Amazon AWS and our team can provide troubleshooting and management for any cloud-based servers.

It's important to keep your windows server on a updated and supported operating system. If your system can no longer be supported, it can't be updated which leaves it vulnerable to malware. With St. Louis Managed IT, we maintain your servers and schedule routine updates to avoid issues like this.

With a server support contract at St. Louis Managed IT, you can rest assured knowing that your servers are maintained, secure, and up to date. Our team is also available to troubleshoot any issues that may arise.

Common Reasons for Server Failures

Hard Drive Failure:  A hard drive failure can cause a degraded raid status which can lead to other issues for the server and network. St. Louis Managed IT plans for multiple redundant hard drives. That way, if there is a failure, there are backups that can function until the hard drive is replaced.

Bad Windows Server Update: Sometimes a Windows server update doesn't function as it should which could potentially cause it to "break" the server. With St. Louis Managed IT's server management services, those updates are tested to prevent this.

Low Memory: Low memory can cause the server to be slowed, programs to run incorrectly, or applications to not work well. With our server support services, we check for low memory before an issues arises.

Old Operating System: Out of date operating systems can be no longer supported and can stop functioning which could cause issues for the IT infrastructure. Our IT professionals keep client's operating systems up-to-date and running effectively.

Server support is part of the a support contract with St. Louis Managed IT. This includes technical support when needed, maintenance, running updates, patching, etc. It's best to set up processes and protocols before you run into an issue, give us a call to discuss a managed services contract.

Server support consists of the following:

• Resolve operating system or application issues including exchange server or sql server.
• Troubleshoot issues like out-of-date drivers causing computer crashes.
• Add or remove users as needed.
• Create shared files and give permissions to the shared files to necessary personnel.
• Set up printers from the server for easy access for employees.
• Set up and distribute security groups.
• Perform maintenance to the server like disk defragmentation and cleanup to ensure everything is running correctly.
• Apply server updates in a routine schedule to not interfere with company productivity.
• Monitor antivirus software to ensure it's running effectively.
• Supervise the servers for unusual usage and troubleshoot the cause.
• Recommend upgrades or replacements when needed based on performance and other key metrics.